Returns and Refunds Policy
Returns & Refunds Policy
At Mindful Comfort Style Shop, we aim to provide high-quality products and an excellent shopping experience. Please review our returns and refunds policy below:
1. Returns for Physical Products
- All items in our shop are custom-made to order using trusted production partners. Because of this, we do not accept returns or exchanges for change of mind, incorrect sizes, or custom preferences.
2. Refunds or Replacements for Defective Products
We stand behind the quality of our products. If your order arrives with any of the following issues, we are happy to assist with a refund or replacement:
- Items that are damaged during shipping.
- Products with manufacturing defects.
- Misprints or errors in customization.
3. Timeframe for Claims
- Please report any issues within 30 days of receiving your order.
- After this timeframe, we are unable to assist with refunds or replacements.
4. How to Request a Refund or Replacement
- If you encounter any problems with your order, please contact us at [your email address] with the following details:
- Your order number.
- A description of the issue.
- Photos of the product clearly showing the defect or damage.
5. Digital Products
- All digital products (e.g., invitations, coloring books, journals) are non-refundable, as they are delivered instantly after purchase.
6. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the item is defective, or the wrong product was shipped.
Need Help?
For any questions or concerns, feel free to reach out to our customer support team at jackie@mindfulcomfortstyleshop.com.